Mission Statement, Core Values and Beliefs.
In-House Care services aims to provide consistently high quality personalized care enabling our service users to live as normally as possible, where their individuality, independence and dignity are respected and upheld.
We believe in setting ourselves the highest standards and being clear about what you can expect from us when you use our services.
Our mission statement...
In-House care services aims to set the standard in the care sector by delivering exceptional quality care with a team who have a real passion for delivering client-focused care with an outcome-based approach. We aim to support our service users to embrace their independence and we aim to deliver the care you deserve.
- We are available 24 hours a day, every day of the year, including public holidays and weekends.
- We will regularly check and monitor the service you receive to ensure that we are working to the highest possible standards.
- We will ensure that you are able to make real choices and have control over your person-centered care plan.
- We will respect and take seriously your views and opinions about the services you require.
- We will ensure that our members of staff are chivalrous, professional and respectful to your needs at all times.
- We regularly monitor the performance of our staff members by conducting telephone surveys, quality checks and random visits. We are always a telephone call away for you to report any issues or concerns.
- We will deal with any issues or concerns raised quickly, sympathetically and professionally